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FAQs

Got a question but need a quick response?

Here are answers to some of your most common enquiries

Where are you based?

Jake's Cakes and Bakes is based in Birmingham - specifically we're located in the

B14 area (in between Kings Heath & Shirley)

Is everything gluten free?

It certainly is! I'm intolerant to gluten myself, so everything is baked and handled in a 100% gluten free environment.

Is it coeliac friendly too?

The vast majority of our products are coeliac friendly. However we do occasionally use gluten free oats  in some bakes - if you're sensitive to gluten free oats then always double check the product description. If a particular bake does contain gluten free oats then an alternative will usually be offered.

Do you deliver?

Yes! All of the products in the shop section of the website can be posted to any UK address -

click here to check out what we have on offer. 

Can I collect my order?

If you live locally then you're more than welcome to collect your order. Message us on Facebook or Instagram before you place your order so that we can discuss the details.

Can you post celebration cakes?

Unfortunately not. All postal orders are processed via Royal Mail, so there's no way of guaranteeing that a celebration cake wouldn't get ruined in the post. All of the products that are suitable for posting can be found in our online shop and arrive in well tested packaging that protects them from the postal process.

When is the online shop restocked?

New products and dispatch dates are added to the shop regularly - keep an eye on our social media for updates

When will my order be dispatched?

All available dispatch dates are displayed in the online shop - in order to complete your checkout you will need to select your preferred dispatch date.

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