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FAQs

Got a question but need a quick response?

Here are answers to some of your most common enquiries

Where are you based?

Jake's Cakes and Bakes is based in Birmingham - specifically we're located in the

B14 area (in between Kings Heath & Shirley)

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Is everything gluten free?

It certainly is! I'm intolerant to gluten myself, so everything is baked and handled in a 100% gluten free environment.

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Is it coeliac friendly too?

Yes it is!

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Do you deliver?

Yes! All of the products in the shop section of the website can be posted to any UK address -

click here to check out what we have on offer. 

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Can I collect my order?

If you live locally then you're more than welcome to collect your order, simply select the collection option when you checkout.

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Can you post celebration cakes?

Unfortunately not. All postal orders are processed via Royal Mail, so there's no way of guaranteeing that a celebration cake wouldn't get ruined in the post. All of the products that are suitable for posting can be found in our online shop and arrive in well tested packaging that protects them from the postal process.

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When is the online shop restocked?

Every Thursday at 7PM.

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When will my order be dispatched?

The dispatch date for each restock will be displayed on the shop page, as well as in the description of each individual item.

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